Refund policy
Order Cancellations (Before Shipment):
Orders may be canceled free of charge prior to shipment (before a shipping label or Bill of Lading is created). To cancel, contact support@liftprosupply.com or call 1-833-856-2800 immediately.
Returns & Exchanges (Non-Defective Products):
Return requests must be submitted within 7 calendar days of delivery. After 7 days, non-defective returns or exchanges are no longer eligible.
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All returns or exchanges must be pre-approved by Lift Pro Supply.
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Customers are responsible for:
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Original outbound freight charges
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Return shipping costs
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Any applicable restocking fees (see Restocking Fees section below)
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If coordinating your own return, shipping must be via an insured freight carrier. Lift Pro is not responsible for loss or damage during customer-arranged returns.
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All returns must be properly palletized, crated, or packaged to prevent damage and meet freight carrier requirements. Failure to do so may result in refusal of the return or additional charges.
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For non-defective exchanges, the customer is responsible for:
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Return freight
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Shipping costs for the replacement item
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All returns must be in new, unused condition, in original packaging with all manuals, hardware, and components included.
Defective or Damaged Products:
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Inspect all shipments immediately upon delivery.
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Document visible damage on the Proof of Delivery (POD) before signing.
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Take photos of the damage, packaging, and SKU label.
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Report damages to support@liftprosupply.com within 24 hours of delivery.
Failure to document damage or notify Lift Pro within 24 hours may result in the loss of eligibility for returns, exchanges, or claims.
If approved, defective or damaged products will be repaired, replaced, or refunded at no cost to the customer.
Return Inspection & Acceptance:
All returned items will be inspected upon receipt. Lift Pro Supply reserves the right to deny or adjust the refund amount if:
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Items are not returned in new, unused condition
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Items are missing manuals, parts, or documentation
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Items are damaged due to improper return packaging or shipping
Refused Shipments:
Refused shipments without prior authorization will be treated as a return. Customers will be responsible for:
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Original outbound freight
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Return shipping
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Applicable restocking fees
Restocking Fees:
Non-defective returns and exchanges may be subject to a restocking fee of up to 25%, evaluated based on product, manufacturer, and return condition.
Return Procedure - Step by Step:
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Contact Lift Pro at support@liftprosupply.com within 7 days of delivery to request return approval.
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Provide your order number, reason for return, and photos if damaged or defective.
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Upon approval, follow the return instructions provided, including proper crating or palletizing.
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Return the product within 5 business days of receiving approval.
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Once received and inspected, Lift Pro will process your refund within 5–10 business days.
Chargebacks:
Lift Pro Supply is committed to resolving issues professionally and fairly. If you experience a problem, contact us immediately at support@liftprosupply.com.
Filing a chargeback without first attempting to resolve the issue may result in additional action. We strongly encourage open communication to resolve any concerns directly.
Refunds:
Approved refunds are issued to your original payment method. Processing time may vary depending on your bank or credit card provider.
Please allow 5–10 business days after Lift Pro receives your return for inspection and refund processing.
If more than 10 business days have passed since your refund was approved, contact support@liftprosupply.com.
Lift Pro Supply
Operated by Limitless Global LLC
Call us at: +1 (833) 856-2800
Email us: support@liftprosupply.com
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday: 9:00 AM – 1:00 PM (EST)
Sunday: Closed
Address: 251 N Rose St, Kalamazoo, MI 49007, United States
Have questions outside of business hours? Send us a message, and we’ll get back to you within 24 hours.