Order Confirmation:
Once your order is placed, you will receive an Order Confirmation email confirming receipt and pre-authorization of your payment. Our team will begin processing your order immediately.
Orders are typically processed within 1–3 business days. Once processed, your order will be scheduled for shipment with a freight carrier or parcel service based on the size and type of equipment.
Transit times vary by product and location, but most deliveries arrive within 5–10 business days after shipment. Oversized equipment or remote deliveries may require additional time.
You will receive tracking information via email once your order ships. If you have not received tracking within six (6) business days, please contact us at support@liftprosupply.com.
For specific lead time estimates or shipping questions, feel free to reach out — we’re here to assist.
Shipping Scope:
We ship within the contiguous 48 United States and select cities in Mexico. We are unable to ship to P.O. Boxes, APO/FPO addresses, or U.S. territories. For international or special shipments, please contact us prior to ordering.
Shipping Options:
We proudly offer Free Dock-to-Dock Shipping on most orders. This service delivers to a commercial address with a loading dock and typically arrives within 5–10 business days after shipment.
Dock-to-Dock shipping means the equipment will be delivered to your facility’s loading dock or similar receiving area. The carrier is not responsible for moving the equipment inside your facility or beyond the unloading area.
Optional upgraded services for select products:
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Threshold Delivery: Delivery beyond the dock and into a sheltered warehouse or covered area (no placement or assembly).
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Full-Service Delivery and Installation: Includes delivery to your location, professional equipment setup, and basic operational testing.
This service is based on availability and may vary by product and delivery location. Please contact us prior to ordering to confirm availability and pricing.
Please contact us prior to placing your order if interested in upgraded services. Availability and pricing may vary by product and location.
Backorder Policy:
Occasionally, products may be backordered due to manufacturer supply or high demand. If your item is backordered, we will notify you and provide the following options:
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Wait for the item to become available
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Split the shipment and ship in-stock items immediately
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Choose a replacement item
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Cancel the backordered item for a refund
Delivery Requirements & Site Readiness:
Most equipment ships via freight and requires delivery to a commercial address with a loading dock or forklift for unloading.
If your location lacks a dock, liftgate service may be available for an additional fee. Residential deliveries also incur additional charges.
It is the customer’s responsibility to inform us of residential delivery, liftgate needs, or special requirements prior to shipping. Undisclosed conditions may result in additional charges from the freight carrier, billed to the customer.
Customers must ensure the delivery site is accessible and prepared at the scheduled time, including:
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Clear access for large freight vehicles
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Personnel or equipment available for unloading
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Accurate disclosure of delivery conditions (residential, liftgate, limited access, etc.)
Missed deliveries due to site inaccessibility, lack of readiness, or incorrect delivery information may result in additional redelivery or storage fees, which are the customer’s responsibility.
Partial Assembly & Installation Notice:
Many products are shipped partially assembled and may require minor final assembly, such as attaching handles, wheels, or connecting components. Product descriptions include specific assembly requirements.
We understand that most of our customers are experienced with material handling equipment and may feel comfortable completing assembly in-house. However, if you prefer professional assistance or do not wish to handle assembly, we can coordinate Full-Service Delivery and Installation through our trusted partners. This service includes delivery, setup, and basic operational testing.
For packaging or assembly details — or to inquire about Full-Service Delivery rates and availability — please contact us prior to placing your order.
Damage Inspection & Delivery Instructions:
Upon delivery, inspect your equipment carefully for damage that may have occurred in transit:
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Remove all packaging to fully inspect the equipment
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Document any damage on the Proof of Delivery (POD) before signing
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Failure to document damage on the POD may impact your ability to file a freight claim
Report any damage to support@liftprosupply.com within 24 hours of delivery, including photos and a copy of the signed POD.
Failure to report damage within 24 hours may result in loss of eligibility for claims, returns, or exchanges.
This inspection process is critical to assist you in any potential shipping claims.
Lift Pro Supply
Operated by Limitless Global LLC
Call us at: +1 (833) 856-2800
Email us: support@liftprosupply.com
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM (EST)
Saturday: 9:00 AM – 1:00 PM (EST)
Sunday: Closed
Address: 251 N Rose St, Kalamazoo, MI 49007, United States
Have questions outside of business hours? Send us a message, and we’ll get back to you within 24 hours.